Optum

  • Are your employees happy with their workplace?
  • How many would recommend your company as a good place to work?
  • Is your employee Net Promoter Score the best it can be?

See how health and well-being programs boost employee loyalty

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Step 1: Let's find out where you are right now

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What's an eNPS? information

The employee Net Promoter Score (eNPS) allows employers to measure employee loyalty and engagement by asking the question: "On a scale of zero to ten, how likely is it you would recommend this company as a place to work?"


Please enter a starting eNPS score.
Use the average employee Net Promoter Score of 3 if you don't know your eNPS. information

While 3 is the average score, the distribution of employee Net Promoter Scores in our random sample groups was -5 to 12.* Employee Net Promoter Score is typically lower than customer NPS. An eNPS of -10 to 20 is considered “normal.**”
* Based on results from the Employee Engagement eNPS Analysis, Optum, 2017.
** Employee Net Promoter Score, The Complete Guide, officevibe, accessed July 2017

How is eNPS calculated? information

Based on responses to the question “On a scale of zero to ten, how likely is it you would recommend this company as a place to work?," you are able to segment employees into Promoters (those that gave a score of 9-10), Passives (those that gave a score of 7-8), and Detractors (those that answered 0-6). The employee Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. Remember, the eNPS score is based on a scale, technically from -100 to 100, so it's not a passing or failing percentage.

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0
You offer programs in 0 health and well-being categories
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Please select a starting frequency.

Please make your selections above.

  • You Selected
  • 0 health and well-being categories
  • Always/as often as possible

Based on your selections, we now have your baseline. See how you can boost your employee NPS.

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Please complete the fields above.
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Step 2: Now play with the numbers

See how adding workplace health and well-being programs and increasing participation boosts your employee NPS

eNPS
0
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0
You offer programs in 6 health and well-being categories
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Your results: Here's how growth in your health and well-being programs could boost employee loyalty

eNPS Gain
+8.25
YOUR eNPS
57.10
New eNPS
57.10

Employee Net Promoter Score Gain

  • + 0 health and well-being categories
  • + Always/as often as possible
  • = 0 gain