See how health and well-being programs boost employee loyalty
Step 1: Let's find out where you are right now
The employee Net Promoter Score (eNPS) allows employers to measure employee loyalty and engagement by asking the question: "On a scale of zero to ten, how likely is it you would recommend this company as a place to work?"
Please enter a starting eNPS score.
While 3 is the average score, the distribution of employee Net Promoter Scores in our random sample groups was -5 to 12.* Employee Net Promoter Score is typically lower than customer NPS. An eNPS of -10 to 20 is considered “normal.**”
* Based on results from the Employee Engagement eNPS Analysis, Optum, 2017.
** Employee Net Promoter Score, The Complete Guide, officevibe, accessed July 2017
Based on responses to the question “On a scale of zero to ten, how likely is it you would recommend this company as a place to work?," you are able to segment employees into Promoters (those that gave a score of 9-10), Passives (those that gave a score of 7-8), and Detractors (those that answered 0-6). The employee Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. Remember, the eNPS score is based on a scale, technically from -100 to 100, so it's not a passing or failing percentage.
Please select a starting frequency.
Please make your selections above.
- You Selected
- 0 health and well-being categories
- Always/as often as possible
Based on your selections, we now have your baseline. See how you can boost your employee NPS.
Step 2: Now play with the numbers
See how adding workplace health and well-being programs and increasing participation boosts your employee NPS
Your results: Here's how growth in your health and well-being programs could boost employee loyalty
Employee Net Promoter Score Gain
- + 0 health and well-being categories
- + Always/as often as possible
- = 0 gain